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Appendix Two: Roles and Responsibilities in Organisations

Safeguarding Adults Board (SAB)

All local authorities must establish a SAB as set out in the Care Act (2014). The Act (Schedule 2) gives the local SAB three specific duties it must do:

  1. Publish a strategic plan for each financial year that sets out how it will meet its main objective and what each member is to do to implement that strategy. In developing the plan it must consult the local Healthwatch organisation and involve the community.
  2. Publish an annual report detailing what the SAB has done during the year to achieve its objective and what it and each member has done to implement its strategy as well as reporting the findings of any SARs including any ongoing reviews
  3. Decide when a SAR is necessary, arrange for its conduct and if it so decides, to implement the findings.

The Social Care Institute for Excellence Safeguarding Adults Board Checklist and Resources provides a comprehensive narrative and account of the roles and responsibilities of the SAB.

Partnerships with SABs may include:

  • Community Safety Partnerships;
  • Safeguarding Children Partnership;
  • Health and Wellbeing Boards;
  • Quality Surveillance Groups;
  • Clinical Commissioning Group Boards;
  • Health Overview and Scrutiny Committees (OSCs);
  • NHS England.

Community Safety Partnerships

Community Safety Partnerships (CSPs) are made up of representatives from the ‘responsible authorities’, which are the:

  • Police;
  • Local Authorities;
  • Fire and Rescue Authorities;
  • Probation Service;
  • Health.

The responsible authorities work together to protect their local communities from crime and to help people feel safer. They work out how to deal with local issues like anti-social behaviour, drug or alcohol misuse and reoffending. They annually assess local crime priorities and consult partners and the local community about how to deal with them.

Safeguarding Children Partnerships

Section 16 adds a new section to the Children Act 2004, setting out revised arrangements for local multi-agency safeguarding partnerships to replace the previous model of Safeguarding Children Partnerhiships (LSCP’s). Under the new provisions, safeguarding partners for a local authority area (named as the Local Authority, Clinical Commissioning Group and Police) are required to make arrangements for themselves and relevant agencies to work together in exercising their functions for the purpose of safeguarding and promoting the welfare of children in the area.

Health and Wellbeing Boards

The Health and Social Care Act 2012 establishes health and wellbeing boards as a forum where key leaders from the health and care system work together to improve the health and wellbeing of their local population and reduce health inequalities. They are an important feature of the NHS reforms and are key to promoting greater integration of health and local government services. Boards strike a balance between status as a council committee and role as a partnership body.

Quality Surveillance Groups (QSG’s)

Quality Surveillance Groups are primarily concerned with NHS commissioned services: those services that are funded by the NHS, including relevant public health services. There are strategic links between SABs and QSGs. The National Quality Board (NQB) published a second edition of the QSG operating model How to make your Quality Surveillance Group effective

The QSG’s are supported by NHS England. They provide an open forum for local supervisory, commissioning and regulatory bodies to share intelligence and give the opportunity to co-ordinate actions to ensure improvements in services. Their purpose is to ensure quality by early identification of risk, and; reduce the burden of performance management and regulation on providers.

The strategic links with the SAB provides further opportunity to escalate concerns and share risks, and take a sub region view of quality concerns.

Senior Strategic Roles

The Care Act 2014 prescribes that each SAB should include the local authority, the Clinical Commissioning Group and the Police. The Chief Officers must sign off their organisation’s contributions to the Strategic Plan and Annual Reports. Chief Officers should receive regular briefings of case law from the Court of Protection and the High Courts. Roles and responsibilities are outlined in this link.

Briefings produced by Skills for Care provide further detail on the role of the three statutory members of the SAB. In relation to senior strategic roles in health and CCGs – these are set out as recommended by the Accountability and Assurance Framework: Safeguarding Vulnerable People in the NHS Accountability and Assurance Framework. Available at http://londonadass.org.uk/wp-content/uploads/2014/12/safeguarding-accountability-assurance-framework.pdf

Strategic Leadership and Practice Leadership

Each SAB member agency should appoint a senior manager to take the lead strategic and inter-agency role in safeguarding arrangements, including the SAB.

Within each partner agency, clearly understood roles should be created for practice leadership in safeguarding.

Principal Social Workers are well-placed to provide professional leadership, act as Safeguarding Adult Managers or Leads (SAMs) and to provide additional advice and guidance to social workers in complex and contentious cases.

Healthcare providers should have in place named professionals to provide additional advice and support in complex and contentious cases within their organisations.

There should be a designated professional lead within the CCG, to act as the lead in the management of complex cases and to provide advice and support to the governing body.

Arrangements should be made to enable officers investigating safeguarding concerns to access advice from specially trained investigators and/or units within the Police.

The Role and Function of the Police

Although the Police are a mandatory member of the SAB by virtue of Section 43 of the Care Act 2014, they are not an agency responsible for the provision of care. The Police role in adult safeguarding is related to their policing function. The core duties of the Police are to:

  • Prevent and detect crime
  • Keep the peace
  • Protect life and property

The Police are now represented on every local SAB and contact details for the individuals concerned will be available to the board and all board members. Each SAB is supported by a senior officer, Superintendent or Detective Chief Inspector. Each Community Safety Unit is headed up by a Detective Inspector.

If you are unsure which Police Force area you need to contact then contact the Force area where the incident or concern is/was located. This is the way primacy for investigation is determined within the Police.

Other Organisations with Adult Safeguarding Responsibilities

Care Quality Commission (CQC)

Safeguarding is a key priority for CQC and people who use services are at the heart of their policy. Their work to help safeguard children and adults reflects both their focus on human rights and the requirement within the Health and Social Care Act 2008 to have regard to the need to protect and promote the rights of people who use health and social care services.

Health and adult social care regulated services all have a key role in safeguarding vulnerable children and adults at risk. The CQC will monitor how these roles are fulfilled through its regulatory processes by assessing the quality and safety of care provided based on the things that matter to people. It does this by using five key lines of enquiry to ensure that health and social care services provide people with safe, effective, caring, responsive and well led services. Specifically, it considers safeguarding within the ‘Safe’ key line of enquiry.

CQC will share with local partners, where they are not already aware, the safeguarding information that it receives so that they can take the appropriate action to protect the individual. Safeguarding information is also used within its intelligent monitoring systems in order to assess its impact upon the service and the associated level of risk. This information is then used to inform CQC inspection process.

Although there are differences in the statutory basis and policy context between safeguarding children and adult safeguarding, the CQC have the same approach with an overarching objective of enabling people to live a life free from abuse.

The CQC also has a role in health and safety in collaboration with the Health and Safety Executive and local authorities.


Commissioners from the CCG, local authority, and NHS England are all vital to promoting adult safeguarding. Commissioners have a responsibility to assure themselves of the quality and safety of the organisations they procure and ensure that contracts have explicit clauses that hold providers to account for preventing and dealing promptly and appropriately with any concerns of abuse and neglect. Commissioners have a shared and common vision to prevent, reduce and delay the need for care and support. For safeguarding this means, ensuring that people have easy access to information and advice, and early intervention services. Increasingly there is joint commissioning to meet the growing needs within a financial climate of austerity, with greater emphasis on prevention and early intervention. This is in line with the safeguarding principles.

Community Nursing

Community nurses largely provide treatment in individual’s own homes which includes care homes. A high proportion of people they visit are adults at risk of abuse or neglect by the fact that they have care and support needs and many cannot protect themselves. Community nurses are trained to recognise the signs of abuse and neglect, and to raise their concerns through their line manager, or directly with local authorities. The most common concerns raised relate to neglect.

Through holistic assessments, nursing staff may identity that the person is not getting their health or social care needs met. This could be because of gaps in what is provided by the statutory agencies, or because of decisions made on their behalf by family or friends. Nurses are in a good position to identify possible abuse or neglect particularly financial abuse or domestic violence, including where this could be a response to the pressures of caring.

Pressure ulcer management and quality of care in care settings, are further areas that nursing staff are able to use their clinical judgements about whether or not abuse and neglect has or is likely to arise. Because community nurses make repeated visits to their patients, they are also in a good position to review risks and the effectiveness of safeguarding plans in response to concerns.

The Coroner

Coroners are independent judicial office holders who are responsible for investigating violent, unnatural deaths or deaths of unknown cause, and deaths in custody or otherwise in state detention, which must be reported to them. The Coroner may have specific questions arising from the death of an adult at risk. These are likely to fall within one of the following categories:

  • Where there is an obvious and serious failing by one or more organisations;
  • Where there are no obvious failings, but the actions taken by organisations require further exploration/explanation;
  • Where a death has occurred and there are concerns for others in the same household or setting (such as a care home); or
  • Deaths that fall outside the requirement to hold an inquest but follow-up;
  • Enquiries / actions are identified by the Coroner or his or her officers.

From Monday 3rd April 2017 Coroners no longer have a duty to undertake an inquest into the death of every person who was subject to an authorisation under the Deprivation of Liberty Safeguards (known as DoLS) under the Mental Capacity Act 2005.

A death will only need to be reported to the Coroner if:

  • The cause of death is unknown
  • Where there are concerns that the cause of death was unnatural or violent this includes where there is any concern about the care given having contributed to the persons death

Any person with any concerns about how or why someone has come to their death can contact the Coroner directly. This will not change where a person is subject to a Deprivation of Liberty Safeguards authorisation.

What will change is that the Coroner will no longer be duty bound to investigate every death where the deceased had a Deprivation of Liberty Safeguards in place.

For more information on coroner services please see the Coroner Services Guides at: https://www.gov.uk/government/publications/guide-to-coroner-services-and-coroner-investigations-a-short-guide

Crown Prosecution Service

The CPS is the principal public prosecuting authority for England and Wales and is headed by the Director of Public Prosecutions. Support is available within the judicial system to support adults at risk to enable them to bring cases to court and to give best evidence. If a person has been the victim of abuse that is also a crime, their support needs can be identified by the Police, the CPS and others who have contact with the adult at risk. Witness Care Units exist in all judicial areas and are run jointly by the CPS and the Police.

Court of Protection

The Court of Protection deals with decisions and orders affecting people who lack capacity. The court can make major decisions about health and welfare, as well as property and financial affairs. The court has powers to:

  • Decide  whether  a  person  has  capacity  to  make  a  particular  decision  for themselves;
  • Make  declarations,  decisions  or  orders  on  financial  and  welfare  matters affecting;
  • Appoint deputies to make decisions for persons lacking capacity to make those decisions;
  • Decide whether a lasting power of attorney or an enduring power of attorney is valid;
  • Remove deputies or attorneys who fail to carry out their duties.

In most cases decisions about personal welfare will be able to be made legally without making an application to the court, as long as the decisions are made in accordance with the core principles set out in the Mental Capacity Act 2005 and the Best Interests Checklist and any disagreements can be resolved informally. However, it may be necessary and desirable to make an application to the Court in a safeguarding situation where there are:

  • Particularly difficult decisions to be made;
  • Disagreements that cannot be resolved by any other means;
  • Ongoing decisions needed about the personal welfare of a person who lacks capacity to make such decisions for themselves;
  • Matters relating to property and/or financial issues to be resolved;
  • Serious  healthcare  and  treatment  decisions,  for  example,  withdrawal  of artificial nutrition or hydration;
  • Concerns  that  a  person  should  be  moved  from  a  place  where  they  are believed to be at risk;
  • Concerns or a desire to place restrictions on contact with named individuals because of risk or where proposed adult safeguarding actions may amount to a deprivation of liberty outside of a care home or hospital.

Department of Work and Pensions (DWP)

The Department for Work and Pensions is responsible for welfare and pension policy.

People who are incapable of managing their own financial affairs may have an appointee. An appointee is fully responsible for acting on the customer’s behalf in all the customer’s dealings with the Department.  This includes the claiming of benefits.  Misuse of appointeeship will be investigated and potentially revoked by the Department of Work and Pensions. Any planned enquiries will need to consider whether and how issues of suspected financial abuse should be reported to the Department of Work and Pensions.

Environmental Health

Responsible for health and safety enforcement in businesses, investigating food poisoning outbreaks, pest control, noise pollution and issues related to health and safety. Local authorities are responsible for the enforcement of health and safety legislation in shops, offices, and other parts of the service sector. They also undertake action in relation to health and safety in residential properties that are managed by a private landlord or agent.

Fire and Rescue Service

Fire and Rescue Service staff become aware of safeguarding concerns in a number of ways, not only when responding to emergency calls, but during community safety preventative work such as home fire safety visits. Fire and Rescue Service staff do receive safeguarding training so that they are able to identify whether an adult has been, or is at risk of being abused and/or neglected, and are aware of how to report concerns following the procedures for recording, managing and referring concerns to local authorities set out in our safeguarding policies.

General Practitioners

GPs have a significant role in Safeguarding Adults. This includes:

  • Making a referral to a Safeguarding Adults reporting point should they suspect or know of abuse and neglect in line with these procedures;
  • Playing an active role in planning meetings and safeguarding plans;
  • Supporting safeguarding actions where there is organisational abuse and/or neglect.

Health Providers

All health providers are responsible for the safety and quality of services. Health providers are required to demonstrate that they have safeguarding leadership, expertise and commitment at all levels. Health providers are required to have effective arrangements in place to safeguard adults at risk of abuse or neglect and to assure themselves, regulators and their commissioners that these are effective and meet the required standards. Safeguarding arrangements mirror those of the CCG. All health service providers are required to be registered with the Care Quality Commission (CQC).

Named Professionals (Health Providers)

Named professionals have a key role in promoting good professional practice within their organisation, supporting the local safeguarding system and processes, providing advice and expertise for fellow professionals, and ensuring safeguarding training is in place. They should work closely with their organisation’s safeguarding lead, designated professionals and the SAB.

Safeguarding adult leads support and advise commissioners on adult safeguarding within contracts and commissioned services. They also have responsibility to improve systems and embed reporting routes for adults at risk across the health system. They provide a health advisory role to the SAB, supporting the CCG SAB member.


Healthwatch England is the national consumer champion in Health and Care and must be consulted on the strategic plan. It has significant statutory powers to ensure the voice of the consumer is strengthened. It challenges and holds to account commissioners, the Regulator and providers of health and social care services.

Identifies common problems with health and social care based on people’s experiences:

  • Recommends changes to health and social care services that they know will benefit people;
  • Hold those services and decision makers to account and demands action.

As a statutory watchdog, their role is to ensure that health and social care services, and the government, put people at the heart of their care.

Health and Safety Executive (HSE)

The Health and Safety Executive (HSE) and local authorities are responsible, under Section 18 of the Health and Safety at Work Act 1974 for making adequate arrangements for the enforcement of health and safety legislation with a view to securing the health, safety and welfare of workers and protecting others, principally the public.

In relation to safeguarding adults at risk from abuse, HSE is responsible for enforcing work- related health and safety legislation in hospitals, nursing homes and day care centres.

Local authorities enforce the Health and Safety at Work Act in respect of certain non-domestic premises, including residential care homes (unless the care home is owned or substantially operated by the local authority, in which case enforcement is undertaken by HSE).

In the event that a care home has dual registration for residential and nursing, a judgement is required by the local authority and HSE according to the main activity of the service. The allocation of enforcement responsibility under the Health and Safety (Enforcing Authority) Regulations 1998 is described within its ‘A-Z guide to allocation’.

The supporting role of the HSE (and local authority Health and Safety Departments) should be considered in all investigations of abuse that occur within health and care service settings. Health and safety offences are usually prosecuted by HSE, the local authority or other enforcing authority in accordance with current enforcement policy.  The Crown Prosecution Service (CPS) may also prosecute health and safety offences, but usually does so only when prosecuting other serious criminal offences, such as manslaughter, arising out of the same circumstances.

Health and safety concerns should be reported to the relevant organisation. However, consideration should be given as to whether abuse or neglect is indicated, and whether a safeguarding concern should also be raised.

Housing Providers

The Care Act states that a local authority must consider cooperating with Social Housing Providers in order to exercise its care and support duties. An authority must do this in particular when protecting adults at risk of harm and neglect and when identifying and sharing lessons to be learned from cases of serious abuse or neglect.

Social Housing Providers

Social Housing Providers are registered with, and regulated, by the Homes & Communities Agency. They are also known as Registered Providers of Social Housing (RPs) or registered social landlords (RSLs). They include local authority landlords, arm’s-length management organisations (ALMOs) that manage council housing stock, private for-profit or not-for-profit housing providers, and Voluntary Sector Providers such as alms houses. Most not-for-profit RPs are also known as Housing Associations.

RPs provide a wide range of housing and housing-related services. They provide much of the supported accommodation in England, such as sheltered housing, care homes, supported living scheme housing, extra care schemes, hostels, foyers for young people, domestic abuse refuges, etc.

Implementing the Principles

Beyond the core service of providing housing, RPs may also engage in initiatives that enhance their customers’ wellbeing and create sustainable communities, such as: housing support, community safety, better neighbourhoods, responding to anti-social behaviour, employment and training, domestic abuse, self-neglect and hoarding, fraud awareness, debt and financial inclusion, reducing isolation, tenancy sustainment support, etc.

Local authorities must take into account that the suitability of accommodation is a core component of wellbeing and good housing provision can variously promote that wellbeing. This includes minimising the circumstances, such as isolation, which can make some adults more vulnerable to abuse or neglect in the first place. The nature and diversity of RPs’ work, therefore, can mean that their staff are often well placed to:

  • Have a good knowledge of the individual and the communities with whom they work;
  • Be working with persons who are unable to protect themselves from abuse or neglect due to their care and support needs, but who are not already known to Adult Social Care Services;
  • Identify individuals experiencing or at risk of abuse or neglect and raise concerns;
  • Be the first professionals to whom individuals might first disclose abuse or neglect concerns;
  • Be the only professionals working with the adult at risk;
  • Provide essential information and advice regarding the adult at risk;
  • Contribute actively to person-led safeguarding risk assessments and arrangements to support and protect an individual, where appropriate;
  • Carry out a safeguarding enquiry, or elements of one;
  • Work with agencies to support someone who is hoarding;
  • Work together with agencies to resolve issues with someone who refuses support or self-neglects, or when someone may not be eligible for a safeguarding service or social care support;
  • Work with local authorities to promote safeguarding awareness, information and prevention campaigns;
  • Be instrumental in helping a local authority to successfully exercise its safeguarding and wellbeing duties.

Housing Providers should ensure that they develop a safeguarding culture through:

  • Board and leadership commitment and ownership of safeguarding responsibilities;
  • Policies or guidance that promote the 6 principles of adult safeguarding;
  • Policies that reflect the adult safeguarding framework set out by a SAB;
  • Staff being vigilant about adult safeguarding concerns;
  • Learning and development for staff on adult safeguarding and the Mental Capacity Act 2005 enabling them to fulfil their roles and responsibilities;
  • Sharing information appropriately to safeguard adults at risk and engaging with Information Sharing Agreements where required;
  • Developing inter-housing networks as well as multi-agency mechanisms.

Yorkshire Ambulance Service (YAS)

There are a number of ways in which YAS staff may receive information or make observations which suggest that an adult at risk has been abused, neglected or is at risk of abuse and neglect. At a strategic level YAS has embedded the six safeguarding principles into its business plans and aims to translate them into practice by using them to shape strategic and operational safeguarding arrangements.

  • Use integrated governance systems and processes to prevent abuse occurring and respond effectively where harm does occur;
  • Work to support SABs by providing policy updates, and its annual report to support, patients and community partners to create safeguards;
  • Provide leadership for safeguard adults policies;
  • Ensure accountability and use learning within the service and the partnership to bring about improvement.

National Probation Service and Community Rehabilitation Company

Since 1st June, 2014 the delivery of Probation Services has been carried out by the National Probation Service (NPS) and Community Rehabilitation Company (CRC). NPS are responsible for supervising high and very high risk of serious harm offenders on license and community orders, and/ or those subject to Multi-Agency Public Protection Arrangement (MAPPA), preparing pre-sentence reports for courts, preparing parole reports, supervising offenders in approved premises, and delivering sex offender treatment programmes, support to victims of serious violent and sexual offences through the Victim Liaison Unit.

The CRC are responsible for supervising low and medium risk of serious harm offenders on license and community orders, Community Payback, Accredited Programmes and other interventions.

Both services have a remit to demonstrate a continuous focus on assessment and risk of harm, to protect adults at risk, children and young people, and victims of crime. One of their key objectives is to evidence that routine checks are completed (with appropriate agencies) and information accessed is used to inform the assessment and management of risk in all cases.

The NPS works in partnership with other agencies through the Multi Agency Public Protection Arrangements (MAPPA). The purpose of the MAPPA framework is to reduce the risks posed by sexual and violent offenders in order to protect the public. The responsible authorities in respect of MAPPA are the Police, prison and the National Probation Service that have a duty to ensure that a local MAPPA is established and the risk assessment and management of all identified MAPPA offenders is addressed through multi-agency working.

Although not a statutory requirement, representation from the National Probation Service and the Community Rehabilitation Company on the Safeguarding Adults Board should be considered.

NHS England

The general function of NHS England is to promote a comprehensive health service to improve the health outcomes for people in England. NHS England has a statutory requirement to oversee assurance of CCGs in their commissioning role.

The mandate from Government sets out a number of objectives which NHS England is legally obliged to pursue. The objectives relevant to safeguarding are:

  • Continuing to improve safeguarding practice in the NHS;
  • Contributing to multi-agency family support services for vulnerable and troubled families; and
  • Contributing to reducing violence, in particular by improving the way the NHS shares information about violent assaults with partners, and supports victims of crime.

They have two distinct safeguarding roles:

  1. Direct commissioning: Commissioning primary care, specialised services, health care services in justice, health services for armed forces and families and some public health services. As a commissioner of health services, NHS England also needs to assure itself that the organisations from which it commissions have effective safeguarding arrangements in place.
  2. Assurance and system leadership discharged through the Chief Nursing Officer (CNO) who has a national safeguarding leadership role. The CNO is the Lead Board Director for safeguarding and has a number of forums through which to gain assurance and oversight, particularly through the NHS England National Safeguarding Steering Group

In addition, NHS England is responsible for ensuring, in conjunction with local CCG Clinical Leads, that there are effective arrangements for the employment and development of a named GP/named professional capacity for supporting Primary Care within the local area.

Safeguarding Networks

CCGs and NHS England have established local safeguarding networks to provide support and advice to the designated and specialist professionals. Designated Professionals are clinical experts and strategic leaders for safeguarding and as such are a vital source of advice and support to health commissioners in CCGs, the local authority and NHS England, other safeguarding health professionals in provider organisations, quality surveillance groups (QSG), regulators, the LSCB/SAB and the Health and Wellbeing Board.

It should be recognised that the Designated Professionals and Adult Safeguarding Leads undertake a whole health economy role.

Safeguarding networks have taken forward the lessons learnt from the Robert Francis Inquiry (2013) and other key safeguarding reports. The safety and quality of NHS services runs through NHS England and the local CCG’s NHS Five Year Forward plan address the concerns raised, in the above reports. The complexity of the healthcare system is outlined in Understanding the New NHS.

Office of the Public Guardian (OPG)

The OPG was established under the Mental Capacity Act 2005 to support the Public Guardian and to protect people lacking capacity by:

  • Setting up and managing separate registers of lasting powers of attorney, and of court- appointed deputies;
  • Supervising deputies;
  • Sending Court of Protection visitors to visit individuals who lack capacity and also those for whom it has formal powers to act on their behalf;
  • Receiving reports from attorneys acting under lasting powers of attorney and deputies;
  • Providing reports to the Court of Protection;
  • Dealing with complaints about the way in which attorneys or deputies carry out their duties.

The OPG can carry out an investigation into the actions of a deputy, of a registered attorney (lasting powers of attorney or enduring powers of attorney) or someone authorised by the Court of Protection to carry out a transaction for someone who lacks capacity, and report to the Public Guardian or the court.


All commissioned service provider organisations should produce their own guidelines that are consistent with the policy and procedures. These should set out the responsibilities of staff, clear internal reporting procedures and clear procedures for reporting to the local safeguarding adults process. In addition, provider organisations’ internal guidelines should cover:

  • A ‘whistleblowing’ policy which sets out assurances and protection for staff to raise concerns;
  • How to work within best practice as specified in contracts;
  • How to meet the standards in the Health and Social Care Act 2008 (regulated activities) and the Care Quality Commission (Registration)  Regulations 2009;
  • How to fulfil their legal obligations under statutory processes;
  • Robust recruitment arrangements;
  • Training and supervision for staff.

Public Health

The Health and Social Care Act 2012 set out the legislative framework for the changes to the health and care system that led to the creation of Public Health England and the transfer of responsibility for most public health duties at a local level to local government. Public Health England (PHE) was established on 1 April 2013 to bring together public health specialists from more than 70 organisations into a single public health service, for the first time combining health protection and health improvement in one organisation. From April 2013 responsibility for public health transferred from the NHS to local government and Public Health England.

Trading Standards

Trading Standards provide advice for businesses and are responsible for enforcing laws covering the safety, descriptions and pricing of products and services. Trading Standards Officers have particular skills in dealing with fraud, tricks and scams.

The Trading Standards Service can help support and protect adults at risk from doorstep crime and other abusive sales practices that exploit adults at risk. Doorstep crime describes situations where rogue traders, doorstep criminals and uninvited sales people persuade adults at risk  to let them into their homes, with the intention of carrying out a theft or to carry out unnecessarily or substandard work and then pressurise consumers to part with large sums of money.

Trading Standards Services can take a range of actions, including the investigation of complaints against traders, provide people with information on their consumer rights and work with partners to develop cold calling control zones. Trading standards staff will also identify situations where it is appropriate to raise a safeguarding concern and will work with partner organisations to safeguard adults at risk.

The Third Sector (also non-profit sector or ‘not-for-profit’ sector) is the duty of social activity undertaken by non-statutory organisations.

The Voluntary and Community Sector should include safeguarding adults within their induction programmes.

Safeguarding should be integral to policies and procedures and policies, for example:

  • Staff and volunteers are aware of what abuse is and how to spot it;
  • Having a clear system of reporting concerns as soon as abuse is identified or suspected;
  • Respond to abuse appropriately respecting confidentially;
  • Prevent harm and abuse through rigorous recruitment and interview process.

The Voluntary and Community Organisations can promote safeguarding and support statutory organisations through consultations on policy and developments, work on prevention strategies and promoting wider public awareness. The SAB has the discretion to invite membership to Voluntary and Community Sector.

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