Worried about someone
or need help?

Contacts

Independent Domestic Abuse Services (IDAS) Helpline

IDAS Helpline

We continue to see a significant increase in the use of the IDAS helpline (see headlines above). A key message from IDAS has been previously circulated. Please can you share this message, across your teams, again. We must ensure that where possible, the helpline is open and accessible to those victims and survivors who are seeking support.

“Thank you for the efforts made to reduce volumes on our helpline making it as easy as possible for victims and survivors to contact us.

In August we received over 1700 helpline calls, an increase of around 500 calls on last year. Our teams are working hard to get through the high number of calls and referrals.

The week after we sent out our request for professionals to use alternative methods to contact us, we saw a significant reduction in helpline traffic.

Just a quick reminder of the many ways you can contact us.

Live Chat for professionals is available on our web-site Monday-Friday 10am-12 noon. Visit www.idas.org.uk during these periods and a chat box will appear.

To make a referral we have a simple, secure online form which you can bookmark to your desktop for quick access. https://www.idas.org.uk/contact/make-a-referral/

If you have a query about a client you are working with and the case is open to one of our practitioners, you can also contact them directly via their mobile phone or email.

For general enquiries you can email us on info@idas.org.uk

Access our training

Our latest news

Test Imaggee
24 Jan 2021

Take part in our survey: Understanding the Mental Capacity Act 2005

This survey is being conducted in order to identify the learning and training needs of social care colleagues in relation...

Read More
08 Nov 2020

NYSAB Annual Report

We are pleased to share with you our annual report for 2019/20 and accompanying easy read summary. You can download...

Read More
MoreView all our news