We continue to see a significant increase in the use of the IDAS helpline (see headlines above). A key message from IDAS has been previously circulated. Please can you share this message, across your teams, again. We must ensure that where possible, the helpline is open and accessible to those victims and survivors who are seeking support.
“Thank you for the efforts made to reduce volumes on our helpline making it as easy as possible for victims and survivors to contact us.
In August we received over 1700 helpline calls, an increase of around 500 calls on last year. Our teams are working hard to get through the high number of calls and referrals.
The week after we sent out our request for professionals to use alternative methods to contact us, we saw a significant reduction in helpline traffic.
Just a quick reminder of the many ways you can contact us.
Live Chat for professionals is available on our web-site Monday-Friday 10am-12 noon. Visit www.idas.org.uk during these periods and a chat box will appear.
To make a referral we have a simple, secure online form which you can bookmark to your desktop for quick access. https://www.idas.org.uk/contact/make-a-referral/
If you have a query about a client you are working with and the case is open to one of our practitioners, you can also contact them directly via their mobile phone or email.
For general enquiries you can email us on firstname.lastname@example.org”